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A web-based bookstore has included the customer relationship
management (CRM) system in its operations. An IS auditor has
been assigned to perform a call center review. Which of the
following is the MOST appropriate first step for the IS
auditor to take?
A. Review the company's performance since the CRM was
implemented.
B. Review the IT strategy.
C. Understand the business focus of the bookstore.
D. Interview salespeople and supervisors.
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Answer: C
The IS auditor should first understand the business drivers
of the CRM implementation. Choices A, B and D are not
appropriate first steps.
| Is This Answer Correct ? | 1 Yes | 0 No |
The most common reason for the failure of information systems to meet the needs of users is that: A. user needs are constantly changing. B. the growth of user requirements was forecast inaccurately. C. the hardware system limits the number of concurrent users. D. user participation in defining the system's requirements was inadequate.
Which of the following MUST exist to ensure the viability of a duplicate information processing facility? A. The site is near the primary site to ensure quick and efficient recovery. B. The site contains the most advanced hardware available. C. The workload of the primary site is monitored to ensure adequate backup is available. D. The hardware is tested when it is installed to ensure it is working properly.
A digital signature contains a message digest to: A. show if the message has been altered after transmission. B. define the encryption algorithm. C. confirm the identity of the originator. D. enable message transmission in a digital format.
Which of the following issues should be included in the business continuity plan? A. The staff required to maintain critical business functions in the short, medium and long term B. The potential for a natural disaster to occur, such as an earthquake C. Disastrous events impacting information systems processing and end-user functions D. A risk analysis that considers systems malfunctions, accidental file deletions or other failures
Which of the following would be MOST appropriate to ensure the confidentiality of transactions initiated via the Internet? A. Digital signature B. Data encryption standard (DES) C. Virtual private network (VPN) D. Public key encryption
Which of the following systems or tools can recognize that a credit card transaction is more likely to have resulted from a stolen credit card than from the holder of the credit card? A. Intrusion detection systems B. Data mining techniques C. Firewalls D. Packet filtering routers
Which of the following BEST determines that complete encryption and authentication protocols exist for protecting information while transmitted? A. A digital signature with RSA has been implemented. B. Work is being done in tunnel mode with the nested services of AH and ESP C. Digital certificates with RSA are being used. D. Work is being done in transport mode, with the nested services of AH and ESP
Which of the following pairs of functions should not be combined to provide proper segregation of duties? A. Tape librarian and computer operator B. Application programming and data entry C. Systems analyst and database administrator D. Security administrator and quality assurance
Which of the following types of firewalls would BEST protect a network from an Internet attack? A. Screened subnet firewall B. Application filtering gateway C. Packet filtering router D. Circuit-level gateway
An IS auditor is reviewing the change management process for an enterprise resource planning (ERP) application. Which of the following is the BEST method for testing program changes? A. Select a sample of change tickets and review them for authorization. B. Perform a walk-through by tracing a program change from start to finish. C. Trace a sample of modified programs to supporting change tickets. D. Use query software to analyze all change tickets for missing fields.
An IS auditor should be involved in: A. observing tests of the disaster recovery plan. B. developing the disaster recovery plan. C. maintaining the disaster recovery plan. D. reviewing the disaster recovery requirements of supplier contracts.
When reviewing the implementation of a LAN the IS auditor should FIRST review the: A. node list. B. acceptance test report. C. network diagram. D. user's list.
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