When a high severity issue is found in production how to handle this situ

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Question

When a high severity issue is found in production how to 
handle this situation.

Question Submitted By :: Rajuvem

I also faced this Question!!

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Answer Posted By

Re: When a high severity issue is found in production how to handle this situation.

Answer
# 1

when system goes down/crashes it is considered as high severity issue. we report it to the development team/TL.

Is This Answer Correct ?

0 Yes

2 No

Rahul

Re: When a high severity issue is found in production how to handle this situation.

Answer
# 2

when a issue is found in production level, it is in general
raised as high priority issue.
Issue found in production envt will be escalated to support
team.Then appropriate development team will attend to this
issue & provide a fix as patch.This patch will be tested
locally by setting up the production envt scenario n after
ensuring the functionality, this will be sent to deploy in
the production envt.

Is This Answer Correct ?

2 Yes

1 No

Subashini

Question	Asked @	Answers
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